Shipping policy
Shipping Policy
Last updated: 28 May 2026
Thank you for shopping with Miaosora. We are an Australia-based online pet store, and we aim to provide clear and reliable shipping information before you place your order.
Order Processing
Most orders are processed within 2–5 business days after payment is received.
Some products may require a longer handling time, especially pre-order items, supplier-dispatched items, or items with special availability notes. If a product has a longer processing time, this will be shown on the product page.
Orders are not usually processed or shipped on weekends or public holidays.
Estimated Delivery Times
After your order has been processed and dispatched, the estimated delivery time is:
- Australia: 3–14 business days after dispatch
- International orders: 7–21 business days after dispatch, depending on the destination country and customs processing
Please note that delivery times are estimates only. Delays may occur due to courier delays, customs checks, public holidays, high order volumes, or other circumstances outside our control.
Pre-Order and Supplier-Dispatched Items
Some products may be listed as pre-order, made-to-order, or supplier-dispatched items. These products may take longer to dispatch than standard in-stock items.
If your order includes both in-stock and pre-order items, your order may be shipped together once all items are available, unless otherwise stated.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
We may offer free shipping promotions from time to time. Any free shipping offer will be clearly shown on the website or at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, if tracking is available for your selected shipping method.
Please allow up to 48 hours for tracking information to update after your order has been shipped.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. Miaosora is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at business@miaosora.com. We will do our best to update the address before the order is dispatched, but we cannot guarantee changes once processing has started.
Lost, Delayed, or Returned Parcels
If your parcel is significantly delayed, please contact us at business@miaosora.com and we will assist you with checking the delivery status.
If a parcel is returned to us due to an incorrect address, failed delivery attempt, or failure to collect the parcel, we may contact you to arrange re-delivery. Additional shipping fees may apply.
International Shipping
International customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country. These charges are not included in the product price or shipping cost unless otherwise stated.
Miaosora is not responsible for delays caused by customs processing.
Damaged Items During Shipping
If your order arrives damaged, please contact us within 7 days of delivery at business@miaosora.com with your order number and clear photos of the damaged item and packaging. We will review the issue and assist you with a suitable solution.
Contact Us
If you have any questions about shipping, please contact us:
- Email: business@miaosora.com
- Location: Sydney, NSW, Australia
- Support hours: Monday to Friday, 9:00 am to 5:00 pm AEST/AEDT
- Response time: We aim to reply within 1–2 business days.